Help Desk and
familiar with PC, networking and a variety of application
issues. This includes knowledge of commonly used languages
(Visual Basic, Java) and common application programs
(Microsoft Office, Adobe applications, Netscape and Eudora
Light compatible). Help Desk and
personnel provide level 1 telephone support for users covering
a range of problems, including analyzing and troubleshooting
hardware, network and dialup problems.
In most corporate
environments, Help Desk and
expected to respond to questions from callers and walk-ins,
remotely assist users with technology problems, and sometimes
assist in person at the user’s location. Customer satisfaction
is of utmost importance.
IT Services Help Desk professionals are experienced in
procedures, accurately logging all Help Desk contacts using
call tracking software and accept general responsibility for
problems from onset to resolution. They will work to meet
your service level goals.
of multi-vendor desktop platforms and a multitude of various
PC configurations and operating systems, businesses are
challenged to manage this environment. Our Desktop Support
experts can assist you in procuring, managing and supporting
these complex environments throughout the product life cycle
with the goal of improving your user satisfaction. This includes
configuration management and change management, as well as
upgrades and migrations, typically performed on-site.