Help Desk and Call Centers

Help Desk and Call Center personnel are familiar with PC, networking and a variety of application issues. This includes knowledge of commonly used languages (Visual Basic, Java) and common application programs (Microsoft Office, Adobe applications, Netscape and Eudora Light compatible). Help Desk and Call Center personnel provide level 1 telephone support for users covering a range of problems, including analyzing and troubleshooting hardware, network and dialup problems.

In most corporate environments, Help Desk and Call Center personnel are expected to respond to questions from callers and walk-ins, remotely assist users with technology problems, and sometimes assist in person at the user’s location.  Customer satisfaction is of utmost importance.

Strategic IT Services help desk professionals are experienced in Help Desk and Call Center operating procedures, accurately logging all Help Desk contacts using call tracking software and accept general responsibility for problems from onset to resolution.  They will work to meet your service level goals.

Desktop Support  

With proliferation of multi-vendor desktop platforms and a multitude of various PC configurations and operating systems, businesses are challenged to manage this environment.  Our desktop support experts can assist you in procuring, managing and supporting these complex environments throughout the product life cycle with the goal of improving your user satisfaction.  This includes configuration management and change management, as well as upgrades and migrations, typically performed on-site.